Savvas System Health Status

All Systems Operational

About This Site

Here you can find status updates for Savvas platforms. If there are interruptions to service, we will track them here. If you need assistance on a specific issue, please contact support.

Realize Operational

Realize Reader Operational

Realize Reports Operational

EasyBridge Operational

SuccessMaker Operational

my Savvas Training Operational

Outlier.org Operational

MathXL for School Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Oct 9, 2024

No incidents reported today.

Oct 8, 2024

No incidents reported.

Oct 7, 2024

No incidents reported.

Oct 6, 2024

No incidents reported.

Oct 5, 2024

No incidents reported.

Oct 4, 2024

Realize eText Audio/Video Playback Issue

Resolved - This incident has been resolved.
Oct 4, 19:23 EDT

Investigating - A small subset of customers may be experiencing issues with audio and video playback in some Realize eText content. Our team is actively investigating the issue and will work to resolve this as quickly as possible.
Oct 3, 17:15 EDT

Oct 3, 2024

Oct 2, 2024

No incidents reported.

Oct 1, 2024

No incidents reported.

Sep 30, 2024

No incidents reported.

Sep 29, 2024

No incidents reported.

Sep 28, 2024

No incidents reported.

Sep 27, 2024

No incidents reported.

Sep 26, 2024

Savvas Realize Browse Issue

Resolved - This incident has been resolved.
Sep 26, 16:15 EDT

Identified - Update: Our web service provider is experiencing an issue which is impacting Savvas Realize as well as many sites across the Web. We are working directly with them to restore our services as quickly as possible. Users might see slow performance or non-responsive pages in Realize under Browse and Search until this issue is resolved.
Sep 26, 15:21 EDT

Investigating - Some customers may experience slowness or incomplete page loads when accessing Realize content. Our team is investigating the issue and will work to resolve as quickly as possible.
Sep 26, 15:02 EDT

Sep 25, 2024

Nightly Rostering Ingestions Suspended Temporarily

Resolved - We are pleased to inform you that the issue affecting file ingestion has been resolved. A fix has been successfully released to production, and all sites appear to be working properly.

Our teams are continuing to monitor the situation to ensure everything remains stable. We appreciate your patience and understanding throughout this process.
Sep 25, 09:05 EDT

Monitoring - We would like to provide an update on the nightly file ingestion issue. While the majority of districts have not been affected, we are aware that several districts experienced issues with their roster updates. The root causes of these issues have been identified, and our teams are actively working on releasing a fix. In the meantime, we have re-enabled the nightly file ingestion process for all districts.

Our teams will continue to closely monitor the nightly ingestion process to ensure stable performance while we address the underlying issues. Thank you for your patience and partnership while we work through this.
Sep 24, 12:50 EDT

Investigating - We are currently investigation an issue with our nighty file ingestion process. As a result, file ingestions have been temporarily disabled while we work to identify the root cause and a solution. During this time class data and rosters will not be updated from a student information system (SIS) integration. Our teams are working diligently to resolve the issue as quickly as possible. We will provide updates as soon as more information becomes available.
Sep 23, 12:24 EDT